For Employees

Service Care

Welcome to the BAMC employee pride page. This page is for employees to view the latest service care stars and Employee of the Month along with having the option to nominate fellow employees to be honored.

Bay Area Medical Center employees agree to uphold seven key standards throughout their daily activities. These standards guide our customer service culture.

Seven Standards of Service Care

1. Make positive first impressions our first priority. Initiate the
   interaction with patients, guests and co-workers. Help others feel welcome and important. Be genuine and sincere with others. Remember to smile.
2. Treat others as guests. Treat every visitor and employee as a respected and important guest. Make your first contact with others positive. Encourage and affirm patients, guests and co-workers.
3. Develop service recovery. Turn negative situations into positive
   experiences. Acknowledge, apologize, and amend. Take ownership and personal responsibility. Demonstrate integrity.
4. Communicate effectively. Develop excellent listening skills and give others your undivided attention. Clarify communication by summarizing information given. Always provide timely feedback.
5. Serve others with a team-centered approach. Support all members of your team. Develop team involvement throughout the department and BAMC. Encourage a better understanding of the needs of other departments.
6. Project a positive attitude. Work at becoming a positive person with those around you. Be an example to those around you - walk the talk. Encourage ideas and feedback from patients, guests and co-workers.
7. Make excellence the goal in everything we do. Challenge yourself and each member of the team to achieve your best. Set goals to accomplish success. Commit to being 1 percent better tomorrow than you were today.

Employee of the Month and Service Care Stars
For questions about the Employee of the Month or Service Care Stars please contact Jessica Korpi at ext. 3118.

Service Care Nomination Form
Nominate a fellow employee to be recognized for a job well done!

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