Patients and Visitors

How to Recieve a Copy of Your Medical Record

To receive a copy of your medical records, you must complete and sign an authorization to release protected health information. (Click here for form) Please be sure to sign the form. Unsigned requests or incomplete forms can not be processed.

FAX the request form to: 715-735-5491

OR EMAIL to: releaseofinfo@bamc.org and put Medical Records Request in the subject line.

OR MAIL to:
Bay Area Medical Center
Medical Records – ROI
3100 Shore Drive
Marinette, WI 54143

Your request will be processed and fulfilled within ten working days. We will either mail to the address specified or you may pick up your record at the address above between the hours of 7am and 5pm Central Standard Time, Monday through Friday. If picking up records, a photo ID is required. If someone else will be picking up your records, they must have written authorization to pick up your records and must also provide a photo ID.

There may be a fee charged dependent on the request purpose. We will let you know by telephone how much the charge will be once we retrieve your records from our archives. We do provide pertinent information free of charge if requested records are to go to other care providers.

Should you wish to contact the Health Information Management Department (Medical Records), call us at 715-735-4200 ext. 3195 or send us an email at releaseofinfo@bamc.org and put "Medical Records Request" in the subject line.

Frequently Asked Questions


Who owns the medical record?

Bay Area Medical Center owns the physical medical record. The patient owns the information.


How long do you keep medical records?

Adult medical records are kept for 10 years. Records of patients under the age 18 at time of treatment are kept 10 years past the last date of visit, or the patient’s current age of 21. (whichever is greater)


Where are you located? What are your phone numbers and contact information?

Bay Area Medical Center
Health Information Management Dept.
3100 Shore Drive
Marinette, WI 54143

Telephone number: 715-735-4200 ext. 3195
Fax : 715-735-5491
E-mail: releaseofinfo@bamc.org


What are your hours of operation?

  

We are open Monday through Friday 7am to 5pm Central Standard Time. We are closed on major national holidays.


Is there are charge for copies?

Yes. Patients are charged a $3.20 copy fee and $.28 per page.
Important: There is no charge for records used for continuity of patient care. Examples of this are records going to another medical facility or doctor’s office.


When can I expect to receive my copy?

Because of the large number of requests we receive daily, it may take up to 10 work days to fulfill your request.


Can you fax the copies to my home or office?

No. We can not fax medical records to your home or office due to confidentiality issues.


Can you send my medical records to my other health care providers? I.e. Another medical facility or doctor’s office.

Yes. These types of requests are our first priority.


Can my spouse request and receive copies of my medical record?

No. He or she may not receive copies of your medical record without a consent signed by you authorizing Bay Area Medical Center to release copies to him/her.


May I obtain a copy of my x-ray films from you?

No. Please contact the Radiology file room at 715-735-4200 ext.3288.


How do I request a copy of my birth certificate or child’s birth certificate?

Bay Area Medical Center does not keep birth certificates for patients born at the medical center. You may request copies from the Marinette County Register of Deeds at 715-732-7553 or visit their website at www.marinettecounty.com


How may I request copies from my last doctor visit?

Contact your physician’s office for assistance. We do not keep private physician office records.


Can you explain charges on my bill?

No. Please contact our billing customer service department at 715-735-4203. Their office hours are Monday through Friday 8am to 4:30pm Central Standard Time.


How do I get medical records from the former Oconto Memorial Hospital?

As per PUBLIC NOTICE: Effective August 1, 2003. The former Oconto Memorial Hospital, 405 First Street, Oconto, WI.

Permanent record storage is being maintained by a professional record storage company: Sourcecorp Record Center. Medical Record Requests can be made by contacting the release of information technician by phone at 920-469-5000 ext.3772 or 800-469-0689. Fax request at: 920-469-0689 or written requests at: 1030 Ontario Road, P.O. Box 8408, Green Bay, WI 54308-8408. Charges for these requests will be handled on a case-by case basis with each requester.

Permanent radiology film storage is being maintained by Bellin Health / Oconto.
Radiology Film Request can be made by contacting the following:
Phone requests: 920-834-8833
Fax requests: 920-834-8830
Written requests: Bellin Health / Oconto, 405 First Street, Oconto, WI 54153

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