Patients and visitors
We know the cost of health care services can be a concern for you, and we are prepared to help. Our staff will assist you in understanding what your health insurance will pay and the options you have to pay the part of the bill you are responsible for.
We hope we can ease your concerns and help you focus on your first priority, a prompt return to good health.
View our Patient Financial Information brochure for more information.
Registration and admission
We can begin to help you during your registration or admission to the hospital. We will try to pre-register you if your hospital visit is planned. We will call you before your scheduled visit to obtain your address; phone number; Social Security number; insurance company name, address and policy number; and employer name and address.
Always bring your current insurance card with you for all health care services, even if you have been called for pre-registration.
The costs that you are responsible for paying may include deductibles and co-payments depending on your insurance plan. Your plan might not pay for some services.
What if I don't have health insurance?
Bay Area Medical Center's policy is to help you obtain needed health care service coverage from other sources for which you may be eligible. We offer:
- A discount if you don't have insurance and do not qualify for any third-party or government health benefits.
- The Community Care program that gives discounts up to 100 percent if you can't pay for services and meet certain guidelines.
- Interest-free payment plans if you do not qualify for Community Care but qualify for financial hardship status.
- Our financial counselor is available to discuss any of these options with you and help you understand what you will be responsible for paying. You may contact the financial counselor at 715.735.8012.
- Elective cosmetic procedures not covered by your insurance require payment in full before the service is provided. Bay Area Medical Center will accept payment by cash, check, money order, or credit or debit card. We accept Visa, MasterCard and Discover cards.
- If your health care will result in you owing part of the bill, you will be requested to pay some or all of your portion on the date the service is provided.
- If you are not able to pay in full on the date of service, we request payment in full within 30 days of receipt of your first statement.
- If you need more time to pay, you may divide the amount you owe into three equal amounts and make interest-free payments every 30 days over three months.
- If you require more than 90 days to pay the amount you owe, we will offer you a payment plan that will include an interest charge.
What if I can't afford treatment?
Bay Area Medical Center will treat all patients, regardless of their ability to pay. Our financial counselor will assist patients, in confidence, by identifying payment options for all levels of financial needs. Patients may be directed to other programs they may qualify for, such as SSI, Medicaid, Medicare, Veterans Services and Badger Care.
Other health care providers
You may receive bills from other health care providers who treated you during your services at BAMC. This can include physicians, consulting physicians, radiologists and other specialists. Please contact them directly based on the information on their billing statements. They are independent of BAMC and bill for their services separately from the hospital.
If you have any questions, please call customer service at 715.735.4203 Monday through Friday, 8:30 a.m. to 4:30 p.m.
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