Patients and visitors

Patient information

Registration procedures

Registrations: Every patient is registered by a registrar, who obtains information necessary for your medical record, your insurance coverage or to arrange a payment plan.

Pre-registration in our registrations office is encouraged. Pre-registration helps to shorten your registration process. In an emergency, we will obtain the information from you at a later time.

Valuables: For your protection, we encourage you not to bring valuables or large sums of money with you. If you wish, such items may be stored in our safe until you are ready to go home.

To help you, we provide special packages for eyeglasses, dentures, contacts and hearing aids in order to protect them and to prevent loss or breakage. Please request these from the nursing staff.

Insurance coverage and billing: The financial counselor is available from 8: a.m. to 4:30 p.m. daily to answer any questions you have regarding your insurance coverage or billing. The counselor is also available to discuss any information you need about financial plans. Please call ext. 8012 for assistance.

Our staff

During your hospital stay, you may encounter many members of our staff as they care for you. Our staff will identify themselves to you. Persons who may care for or assist you during this time are your physician(s) and personnel from nursing, rehabilitation therapy, diagnostic imaging, laboratory, respiratory therapy, dietary, pharmacy, social services, environmental services, infection control or maintenance, as well as Auxiliary volunteers and the hospital chaplain.

Hospital chaplain

Bay Area Medical Center is committed to attending to the needs of the whole person. The hospital chaplain ensures that the emotional and spiritual needs of the patient, their families and the staff are met.

If you wish to see the chaplain, please tell a staff member or call ext. 3369. The Chaplain can also be reached by pager at 715.732.3314. Our nondenominational chapel is on the second floor and is open 24 hours a day, seven days a week.

Treatment team

The nursing care provided to our patients is planned cooperative with the physician and other clinical departments to coordinate all aspects of care. The care plan is shared with the patient and the patient's family.

All staff nurses complete an extensive orientation program at the beginning of their employment. Continuing education programs are provided throughout their employment to enable BAMC to better meet the needs of our patients.

To expedite your admission for surgery, our pre-admission coordinator will obtain your health history, guide you through pre-operative testing and initiate teaching prior to your surgery. At Bay Area Medical Center, we believe the personal relationship between you and your treatment team is important to your comfort and recovery.

Your room comfort

We have provided a pleasant environment for your comfort and recovery. The temperature throughout the medical center is regulated to a moderate level for general comfort of patients, visitors and staff. If your surroundings or climate are not comfortable, please contact your nurse for assistance.

Tips and gratuities

Bay Area Medical Center employees do not accept tips or gratuities. It is our pleasure to serve you.

Notary public

Should you require the services of a notary public, please call the operator (press "0") and ask for the administration office.

Medications

Your physician will prescribe the appropriate medication for you during your stay. We request that any medications brought with you be sent home with a family member or we will store it for you in the hospital pharmacy until your discharge. Our priority is patient safety, therefore prior to receiving any medication both your identification band and the medication will be scanned for accuracy. Any prescriptions given to you at discharge should be filled at a community pharmacy of your choice.

BAMC's Outpatient Pharmacy, located in the Center for Outpatient Services, is open from 9 a.m. to 5 p.m., Monday through Friday to meet your medication and prescription needs. Our pharmacists are available for medication questions even after your discharge. Call 715.735.4200, ext. 3330.

Laboratory testing

Laboratory personnel begin drawing blood at 5 a.m. to ensure the results will be ready for physicians during their rounds and to avoid interfering with your breakfast time.

Environmental services

Your room will be cleaned each day by a member of our environmental services department. The cleanliness of your room is important to us. If there is something additional that we can do for you, please call ext. 3245 to contact the director of environmental services.

Lounges/waiting rooms

Lounges and waiting rooms are available on each floor. We ask that your family not accompany you to tests or procedures such as laboratory, diagnostic imaging or surgery. Your family is invited to wait in your room or in one of the lounges until you are finished.

Family members of surgery patients should register with the ICU/surgery lounge volunteer so the staff can keep them informed.

Meal services

Patients: Patients select their meal choices from a room service menu. Please review menu selections prior to calling 3663 (FOOD) to place your order. If unable to locate the patient menu call 3663 for another; the patient or a family member may call 3663 to place food orders. Breakfast is at 7:30 a.m. to 8 a.m., lunch at 11:30 a.m. to 12 p.m. (noon) and supper at 4:30 p.m. to 5 p.m. Food brought in by family and friends cannot be stored in the unit refrigerators for infection control reasons. This food must be consumed when delivered. For questions, call 3663.

Cafeteria Hours: Refer to the back of the patient menu/elevator posters for information about the café, coffee and vending service and how to order a guest tray (meal tray brought to the patient's room). The Cafeteria is located on the basement level and the hours are M-F: 6:30a-9:30a for breakfast, 11 a.m. to 1:30 p.m. for lunch and 5 p.m. to 6:30 p.m. for dinner. Weekends: 11 a.m. to 1 p.m. for lunch and 5 p.m. to 6:30 p.m. for dinner. Featured in the cafeteria are a sandwich bar with fresh sliced meats, gourmet spreads and a variety of breads and lettuce; a yogurt bar and salad bar as well as several soup selections and daily hot entrees. Monday-Friday the full breakfast selection of hot foods also includes an oatmeal bar with fresh fruits and nuts and other delightful toppings. Come dine with us.

View the most recent cafeteria menu.

Vending service and coffee are available 24 hours a day in the dining room on the lower level. If you would like fresh pastries, please visit the Auxiliary Coffee Bar, located in the front lobby of the Center for Outpatient Services. Hospital volunteers serve coffee and treats at a reasonable price from 8 a.m. to 4 p.m., Monday through Friday.

Electrical appliances

We ask that you leave nonessential small electrical appliances at home. If you need to bring such items, please be sure that your nurse checks them for your personal safety. If an appliance is determined to be unsafe, such as a hair dryer with an exposed wire, we request that it be returned home.

We ask your cooperation for your personal protection and for the safety of our patients and staff.

Health information management

Your hospitalization is recorded in your medical record, which is handled with the utmost confidentiality. If you need to review or obtain a copy of your record, please contact our Health Information Management Department Monday through Wednesday, and Friday from 7 a.m. to 4:30 p.m. and Thursdays from 7 a.m. to 5 p.m. at ext. 3195. Please note that a fee may be assessed.

Lost and found

Our environmental services department maintains a lost and found service. Please call ext. 3247 for assistance in reclaiming lost articles.

Smoking

Bay Area Medical Center is a smoke-free campus. If you are interested in smoking cessation information, please let us know so that we can assist you.

Discharge procedures

Your doctor will write your discharge order. Your nurse will discuss any discharge items, such as special instructions on diet, level of exercise, medications and follow-up appointments. If something is not clear to you or if you have any questions, please discuss them with your nurse—he or she is there to assist you.

We encourage a noon discharge time. Your nurse can assist you if you are having difficulty making appropriate arrangements.

Your nurse will inform you if you need to stop at the cashier's office before you leave. It is customary to travel from your room to the lobby by wheelchair. We ask that your family pick you up at the front door. If driving through the emergency department garage would be more convenient, let your nurse know.

The BAMC Outpatient Pharmacy is open from 9 a.m. to 5 p.m. Monday through Friday and can fill your prescriptions for you before you leave the hospital.

Questions after discharge

After your discharge, if you have questions regarding your care, please direct them to your personal physician or the director of the department providing your care. You may call the hospital operator at 715.735.6621 or toll free 1.888.788.2070 for assistance. Our pharmacists are available for medication questions even after your discharge. Call 715.735.4200, ext. 3330.

If you should have questions when you receive your bill, please contact one of our billing department representatives for assistance. If, for insurance purposes, you require a more detailed bill, you may request one by calling our billing department, 715.735.4203.

Your hospital bill will not include any physician fees. These are billed separately by each physician. This may include your personal physician, a surgeon, radiologist, pathologist, anesthesiologist or emergency room physician. If you have questions regarding these physician bills, please contact their billing office directly.

BAMC Ethics Committee

When you are in the hospital or when you have a loved one in the hospital, very hard decisions sometimes have to be made. You do not have to feel alone, unable or helpless. The Ethics Committee is available to help patients, family members and staff work through difficult decisions and situations.

This committee is made up of a variety of people, including doctors, nurses, social workers, clergy and people from our community. The committee helps by discussing hard choices and decisions that you face with serious and sometimes hard-to-understand medical problems. We provide information and suggestions. You do not have to do what they may suggest or even tell the committee what you finally decide to do.

Patients, families, hospital staff and physicians can contact the Ethics Committee at any time. Simply dial "0" on any hospital telephone and ask for the nursing supervisor. Tell him or her that you want to talk to someone from the Ethics Committee.

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