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Registration procedures

Every patient is registered by a registrar, who obtains information necessary for your medical record and insurance coverage or to arrange a payment plan.

Registration is open Monday through Friday, 5 a.m. to 9 p.m. and Saturday and Sunday, 7 a.m. to 3 p.m.

Preregistration in our registration office is encouraged. Preregistration helps to shorten your registration process. In an emergency, we will obtain the information from you at a later time.


For your protection, we encourage you not to bring valuables or large sums of money with you. If you wish, such items may be stored in our safe until you are ready to go home.

To help you, we provide special packages for eyeglasses, dentures, contacts and hearing aids in order to protect them and to prevent loss or breakage. Please request these from the nursing staff.

Insurance coverage and billing

The financial counselor is available from 8 a.m. to 4:30 p.m. daily to answer any questions you have regarding your insurance coverage or billing. The counselor is also available to discuss any information you need about financial plans. Please call ext. 8012 for assistance.

We can begin to help you during your registration or admission to the hospital. We will try to pre-register you if your visit is planned. We will call you before your scheduled visit to obtain:

  • Your home address, phone number and social security number.
  • Insurance company name, address and policy number.
  • Employer name and address.

Always bring your current insurance card with you for all healthcare services, even if you have been called for pre-registration.

We encourage you to familiarize yourself with the terms of your insurance coverage. Some plans may not pay for all the services you will receive or may require a co-payment amount for each visit. If your healthcare will result in you owing part of your bill, you may be requested to pay some or all of that amount on the day service is provided. Elective cosmetic procedures not covered by your insurance require payment in full before service will be provided.

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Contact us

Bay Area Medical Center
3003 University Drive
Marinette, WI 54143